Drupal Service and Support

Service and support

A competent contact person with Drupal expertise, assistance with administrative tasks, the reduction of internal workload and the associated increase in efficiency and quality of your own site: this, or something similar, is a dream scenario for many operators of a Drupal system.

As an agency with many years of experience in the world of Drupal, we offer first-class service and support that not only significantly reduces your workload, but above all provides responsive and reliable advice.

Our services

The services we provide in this context are diverse and vary greatly depending on your requirements. The following is a selection of possible and frequently used services:

• Creation of documentation, manuals, architectural diagrams

• Entering or updating content (texts, images, videos, files, translations, ...)

• Menu and user administration

• Support in the definition of requirements

• Quality management

• First and second level support

• Support for Google Tag Manager, Google Analytics, ...

• Creation of reports

• [...]

In general, these services, their content and their availability are highly customizable. In addition to these points, we also define responsibilities and workflows together with you in a kick-off meeting, thus ensuring that we offer a service that is tailored to your needs.

By using our services, you also gain access to our ticket system, which provides and documents the process of submitting and processing tasks.

Your advantages

As your contact for all Drupal-related topics, we see ourselves not just as a supplier of a service, but as an active partner. For this reason, we do not "only" work on the tasks you set us, but also proactively offer suggestions for improvement and optimization from which your system and therefore you can benefit.

With our support, we ensure that you do not have to spend your time and budget on administrative activities, but can instead focus on the tasks that are actually relevant to you.

Our experience in conjunction with the processes we define together provides you with a smooth process that aims to cause you as little extra work as possible.

At the same time, thanks to the high degree of individualization and the decision as to how and when you want to make use of our services, you remain in full control at all times and can decide when and to what extent you need our help.