Imagine you have an urgent technical issue that brings your project to a standstill. Every lost moment costs money and nerves. At arocom, we know that fast response times are crucial to overcoming such situations. Our proven tools and methods guarantee that your concerns are dealt with efficiently and that you can rely on our dependable service.
Effective ticket system and prioritization tools
A well-organized ticket system forms the backbone of our customer service. Each of your requests is immediately entered into our system and automatically prioritized. With our self-developed prioritization tool, we ensure that critical problems are dealt with immediately. This allows us to work efficiently and guarantee that urgent requests always come first.
Your benefits:
- Transparency: You can view the status of your requests at any time.
- Efficiency: Automated prioritization and assignment speed up the processing procedure.
- Traceability: Every step is documented, enabling clear tracking.
High availability by phone
In addition to digital availability, we attach great importance to personal availability by phone. We believe that personal availability goes beyond the limits of a ticket system or chatbot to create a personal commitment. Our project managers carefully coordinate incoming calls and document your request in detail.
This is how our call management works:
- Call answering: Every call isanswered directly by one of our employees, regardless of whether they are in the office or working from home. This means that no query goes unanswered.
- Recording and documentation: Your request is recorded in detail and entered into our ticket system to ensure fast and targeted processing.
- Forwarding: Your request is forwarded to the responsible employee so that the right contact person is informed immediately.
- Task management: The information is recorded and prioritized in our ticket system. Urgent requests are processed immediately.
- Feedback: The responsible employee contacts you promptly to clarify your request and offer a solution.
Structured capacity utilization management
Well-structured capacity utilization management ensures that we can meet your requirements at all times. By continuously planning and adjusting our capacities, we avoid bottlenecks and ensure optimum use of resources.
Important aspects:
- Proactive planning: Regular meetings for resource planning and allocation.
- Proactive monitoring: Real-time monitoring of current capacity utilization and early detection of bottlenecks.
- Flexibility: Quick adaptation to unexpected requirements.
Continuous deployments for fast solutions
Continuous deployment is a central component of our development process. It enables us to integrate new functions and updates into your systems quickly and efficiently.
Your benefits:
- Fast troubleshooting: problems are fixed as soon as they are discovered.
- Continuous improvements: Regular updates ensure continuous further development of your applications.
- Minimization of downtimes: Frequent, small updates reduce downtime.
Fast and efficient solutions for your problems
At our Drupal agency, your needs take center stage. Our combination of state-of-the-art tools, high availability and structured ticket management enables us to respond quickly and efficiently to your concerns. This saves you valuable time and allows you to concentrate on the essentials: Your core business.
Contact us today to find out how we can drive your projects forward with fast response times!
